STAMFORD, CT, OCTOBER 2014 – Splash Car Wash, which operates 16 locations throughout New Haven, Fairfield and Westchester, NY counties, was recently selected as a “Top Workplace in 2014” in Southern Connecticut based on an independent employee survey conducted by Workplace Dynamics LLC and sponsored by Hearst Communications.
Employees at Greenwich-based Splash Car Wash can work their way up from vacuuming car seats to managing million-dollar businesses.
Even if they lack a college education, employees with the right attitude and aptitude can end up handling everything from hiring and training to ordering equipment and balancing the books.
The partnership, ranked seventh in the Top WorkPlaces small-business category, provides classroom training at its Darien location, but nothing beats on-the-job training, said CEO and owner Mark Curtis. The advantage of its classroom is that employees can immediately put their training into practice.
"We call rain days `train days' because that's the time to train people," he said. "The next sunny day they will put their training into practice."
"What we're looking for is a person with the right attitude. We hire for the attitude and train for the skill." Someone who starts vacuuming seats can gradually take on more responsibilities.
"There's all sorts of small progressions that he can step up into," Curtis said, explaining that car washes use different teams for vacuuming, washing and drying. "Based on performance in each stage, [an employee] can continue to do more."
The partnership stresses respect for the individual, employee training and letting people how important they are to the overall organization.
It's challenging. We're washing thousands of cars each day. You're managing a whole different slew of variables," he said. Managers must staff the right number of people in order to be sure customers are served with minimal waiting. Fortunately, his management team makes that happen.